This policy describes how we use the personal information that we collect from you in connection with your interact with our products and services.
This policy applies to you if you contract with us to receive the services or otherwise interact with us regarding your use, or potential use, of the services. It also applies if you interact with us, including by using our Websites or interacting with us via social media.
The policy does not apply to you if you are in any relation with event organizers or with event itself (participant, advertisement company, organizer's employee, event visitor etc.). In such case, we process your personal information on our client’s behalf (as their “processor”) and our clients have the legal responsibility to tell those individual how their personal information will be collected and used.
Information we may collect about you
We may collect and process the following data about you: information that you provide to us. We collect information from you when you fill in forms on Website (including when you register to use our services), when you respond to any surveys that we send to you to complete, post materials on the Websites, request further information about the services and when you report a problem with our Websites. This information may include: your name, your address, your email address and phone number, details of any opinions or complaints you raise regarding the service, your responses to any surveys or questionnaires that we may send to you, details of transactions you carry out through our Websites and of the fulfilment of your orders, payment-repated information (like bank account data or payment provider access credentials) that you provired to us for functioning of our services .
Other information we collect about your visit to our website or use of our apps. With regard to each of your visits to our Websites, we may automatically collect details of your visit, including, but not limited to, traffic data, location data, weblogs and other communication data. We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. We may also collect details of the resources that you access on our website.
When using our paid service, you will be asked for financial details such credit/debit card information. The processing of these payments are carried out by third parties and on a separate secure server. We do not store any credit or debit card information on our servers.
How and on which basis we use your personal information
To perform a contract with you or to take steps at your request prior to entering a contract with you
We use your personal information to enter into and perform our contracts, including to: to provide you with information or services that you request from us, to provide you with access to the Services, including to enable to you to set up an account and to sell tickets via your online box office, to determine your eligibility for our services, to provide you with information about our services, to allow you (or the corporate client you represent) to participate in interactive features of our services, when you choose to do so and to notify you about changes to our service.
To comply with our legal obligations
We use your personal information to comply with various legal and regulatory obligations, including: to comply with our money laundering obligations; and to comply with mandatory requests for the disclosure of your personal information, including in circumstances of suspected fraudulent activity.
To fulfil our legitimate interest
We use your personal information in order to deploy and develop our services, to improve our risk management and to defend our legal rights, including: to ensure that content from our website is presented in the most effective manner, to administer our site and for internal operations, including troubleshooting, data analysis, research and statistical purposes, as part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity, to train our staff, to carry out re-targeting advertising, to measure the effectiveness of our services, analysing your habits when you visit the Websites, to send you newsletters about the Services that you are receiving and any changes to such Services and new features that you need to be aware of, to provide you with information about services and products or ours that are similar to those that you have already purchased or enquired about.
Our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site and to deliver a better and more personalised service.
Please read our Cookie Policy to find out about the cookies we use and what they are used for.
Disclosure of your personal information
We may disclose your personal information to selected third parties, including: third party service providers who perform services on our behalf, such as providers of IT and email distribution services, who may use your personal information for the purposes mentioned above; advisors such as accountants, lawyers, and consultants; in the event that we sell or buy any business or assets, the prospective seller or buyer of such business or assets (and their respective advisers), who may use the personal information in connection with the sale or purchase; analytics providers that assist us in the improvement and optimisation of our Websites; law enforcement agencies or other third parties for the purposes described below.
We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use, our Terms and Conditions and other agreements. This includes exchanging information with other companies and organisations for the purposes of fraud detection and protection and credit risk reduction.
How we hold and protect your personal information
We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be carried out by third parties over encrypted connections using SSL technology. Where we have given you (or where you have chosen) a password or API key which enables you to access certain parts of our site or apps, or you have invited team members to access parts of our site or apps, you are responsible for keeping this password or API key confidential. We ask you not to share a password or API key with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal informtation, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our retention of your personal information
The periods for which we keep your information depend on why your information was collected and what we use it for. We will not keep your personal information for longer than necessary for our business purposes or for legal requirements.
Some account information will be held for 6 years from your last sign in or use of the service.
We will automatically delete your account after a period inactivity to prevent us holding on to your personal information longer than necessary. We will attempt to contact you by email to warn you prior to deletion.
Your Rights
You have a right to be informed of Personal Data processed by us, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from us a Personal Data you provided to us.
We can identify you via your email address, mobile number, login+password, and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact us.
Where Personal Data is processed for the above purposes on the basis of our legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact us.
Links to other websites
Our site may contain links to and from the websites of our customers, partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and we will notify you of any material changes to this policy through our website or other usual communication channels. We recommend that you review this page from time to time for updates.
Contact us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to inform@4win.ch.